Shipping policy
Last updated: May 2026
At True Side, we aim to deliver your orders safely and on time.
Order Processing
- Orders are processed within 3-5 business days after payment confirmation.
- Orders are not processed on Sundays or public holidays.
Shipping Time
Estimated delivery time:
- India: 7-10 business days
- Delivery times may vary depending on location and courier availability.
Shipping Charges
- Shipping charges, if applicable, will be shown at checkout.
- Free shipping may be available on selected orders or promotions.
Order Tracking
Once your order is shipped, tracking details will be shared through email or SMS.
Delays
Delivery delays may happen due to:
- High order volume
- Weather conditions
- Courier issues
- Remote area delivery limitations
We appreciate your patience in such cases.
Incorrect Address
Customers are responsible for providing the correct shipping address.
We are not responsible for failed deliveries due to incorrect address details.
Lost or Damaged Orders
If your order is lost or arrives damaged, contact us within 48 hours of delivery.
Email: hello.trueside@gmail.com
Contact
For shipping-related questions:
Email: hello.trueside@gmail.com